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Kärcher

As a German family-owned company that operates worldwide, let see how Jira Service Desk has helped Kärcher to manage their work.

· Khách hàng

Background

The family-owned company Kärcher is today the world's leading provider of efficient, resource-conserving cleaning

systems. Kärcher makes a difference through top performance, innovation and quality. Alfred Kärcher SE & Co. KG

employs over 12,300 employees in 67 countries in more than 110 companies. There are more than 50,000 service

offices throughout the world to provide a consistent level of support.

Challenge

With headquarters located in Winnenden Germany, Kärcher has an entire street dedicated to their offices.  This

means that there are a lot of buildings which in turn results in employees and departments constantly moving in

and out of buildings.  A single, updated, and accessible database is necessary as security is high on the Kärcher

campus.

The process to get access to different buildings was long and inefficient.  Employees needed to fill out a form with

paper and pen, then submit the form to the corresponding office.  The office would then get approval from the

employee's manager and then approval from the manager of the building the employee wanted to access.  This

caused a piece of paper to travel all around the Kärcher campus, to two, and sometimes three different locations

before the approval was finally made. 

  • Slow approval process
  • Paper required
  • Needed signature of managers in different departments
  • Lots of buildings to manage, departments within buildings change, need database

Solution

Jira Service Desk

  • Portal customized
  • Request types
  • Approval workflow
  • Auto transitions on approval

Insight - Asset Management

  • Insight post function
  • Insight dependent fields

nFeed - external data in custom fields

  • nFeed custom fields retrieving info from database
Benefits
  • Save paper/trees -now can use mobile
  • Streamlined access process 12x faster approvals
  • Automated approval process
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