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Privacy Policy

Pursuant to Decree 13/2023/ND-CP and other relevant laws, we have developed this Privacy Policy to ensure the privacy and protection of your personal data.

1. Scope

This Policy applies to the collection, use, storage, and processing of your personal data when you interact with Candylio through our website, other online channels, or direct interactions. By accessing our website and providing your contact information, you consent to Candylio collecting and processing the data you provide.

2. Definitions

  • Personal Data: Information, in any form, whether recorded or not, about an individual whose identity is apparent or can be reasonably ascertained.

  • Data Processing: Any operation or set of operations which is performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.   

  • Data Subject: An individual to whom the personal data relates.


3. Principles of Personal Data Protection
We are committed to the following principles in processing your personal data:

  • Lawfulness, fairness, and transparency: The processing of personal data shall be lawful, fair, and transparent.

  • Purpose limitation: Personal data shall be collected and processed for specified, explicit and legitimate purposes.

  • Data accuracy: We shall ensure that personal data is accurate, complete, and up-to-date.

  • Storage limitation: Personal data shall be kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.   

  • Security: We shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, to protect personal data from unauthorized or unlawful processing and against accidental loss, destruction or damage.   
     

4. Types of Personal Data Collected
We may collect the following types of personal data:

  • Contact information: Name, email address, phone number, and address.

  • Transaction information: Purchase history and payment information.

  • Other information: Other information you voluntarily provide.

 

5. Purposes of Data Use
We use your personal data for the following purposes:

  • Providing services: Processing orders, providing customer support, and providing information about products and services.

  • Marketing: Sending promotional materials and updates about our products and services.

  • Analytics: Analyzing customer behavior to improve our services.

 

6. Data Sharing
We may share your personal data with third parties in the following circumstances:

  • Service providers: Our trusted partners who provide services to support our business operations (e.g., payment processors, hosting providers).

  • Government authorities: When required by law or to comply with a valid legal process.

 

7. Data Subject Rights
You have the right to:

  • Access: Request information about the personal data we hold about you.

  • Rectification: Request that we correct any inaccuracies in your personal data.

  • Erasure: Request that we delete your personal data in certain circumstances.

  • Restriction of processing: Request that we restrict the processing of your personal data.

  • Lodging a complaint: Lodge a complaint with the competent authority if you consider that the processing of your personal data infringes your rights.


8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, disclosure, or alteration, including:   

  • Security systems: Using firewalls, antivirus software, and other security tools.

  • Security procedures: Implementing security procedures and training our staff on data protection.

  • Data encryption: Encrypting sensitive data.
     

9. Contact
To ask a question or make a complaint about this Privacy Policy, please contact us at sales@candylio.com.

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