UME Sushi & Omakase: Digitizing Operations With Lark Office Solution

Thi Nguyen
May 21
2 min read

UME Sushi & Omakase is a premium Japanese cuisine chain, known for its authentic Omakase experience and fresh sushi selections. Their à la carte menu is diverse, crafted with carefully selected ingredients — especially rare fish directly imported from Japan every day.

Currently, UME has expanded to two branches in Ho Chi Minh City, marking impressive growth in recent years. Alongside its expansion, UME has continuously grown its team to meet increasing service standards and professionalism.

Dark interior with tree branches, red flower illustration, and "UME" text in bold white. Shadowy, minimalist atmosphere.

Challenges

UME Sushi & Omakase faced several operational and management challenges.

Table reservations were still done manually, requiring staff to write notes on paper. This made it difficult to manage customer volume and increased the risk of errors.
There was no system to store customer information, leading to delayed responses and a reduced customer service experience.
Work management, communication, and task delegation were scattered across too many Zalo groups, making it hard to track task progress and individual responsibilities.

Phone displaying multiple chat notifications, with text: "Without Lark." Promotes the struggle of managing tasks in many groups. Background has logos.

These challenges indicated a clear need for UME to digitize operations and improve its management system to enhance overall efficiency.

The Lark Office Solution

✅ Candylio implemented a smart digital reservation system using Lark Base, integrated with the Anycross app to automatically sync booking data from the Wix website and manage everything on a single platform.

This solution was seamlessly integrated into the restaurant's existing operations, allowing staff to easily record and track reservation details with high accuracy.

Management can now monitor all booking statuses, minimize booking conflicts, and deliver personalized, premium Omakase experiences.

Lark-powered reservation system ad with a booking form. Text promotes efficient customer confirmations. Logos appear on a blue gradient background.

✅ All communications and task coordination between the headquarters and branches are now streamlined via Lark Messenger, ensuring seamless operations.

Lark app integration visual with task management icons and text describing efficient communication between HQ and branches. Blue-green gradient.

Success Powered by the Lark Office Solution

Saved time for staff in handling bookings and sped up reservation confirmations.
Improved coordination between front-liner, kitchen, and management teams.
Minimized the risk of missed reservations due to manual note-taking.