Lark Frontline: The Collaboration Solution For Deskless Teams

What is Lark Frontline? Lark Frontline (A2) is a purpose-built solution designed by Lark specifically for dynamic, on-the-go frontline employees who don’t work from a fixed office location. This offering strikes the perfect balance between cost-efficiency and powerful features-empowering businesses in industries like F&B, retail, manufacturing, logistics, beauty, fitness & spa, and more to seamlessly manage both their office-based and on-site teams.

With the Lark Frontline app, your frontliner workforce isn’t just keeping up-they’re leading the charge in redefining workplace collaboration for the modern era.

Who Are Your Frontline Workers?

1. Deskless Workers

They’re not confined to a desk or a fixed location. Instead, they operate in dynamic environments-on the sales floor, in the field, or on the factory line-keeping your business moving.

2. Service/Task-Oriented Workers

These workers focus on specific tasks or services, often engaging directly with customers or products. Whether delivering a package, servicing a machine, or helping a customer, their work is hands-on and mission-critical.

3. Mobile-Dependent Workers

They rely heavily on mobile devices to get work done. From communication and data collection to task tracking, smartphones are their primary work tool.

Why Lark Frontline?

Despite making up 80% of the global workforce, frontline workers are often left behind when it comes to technology:

• 60% are dissatisfied with the tools provided by their employers

• 56% resort to using their own tech to work more effectively

• 52% have considered quitting due to poor workplace technology

Source: Technology for the Deskless Workforce, 2020

🚫 Don’t let poor technology drag your business down. Disjointed communication, low morale, high turnover, reduced productivity, poor customer experiences, workflow disruptions, security risks, and scalability issues-these are all symptoms of the wrong tools.

Lark Frontline solution means…

1. Faster Onboarding, Fewer Mistakes

Lark's centralized onboarding hub offers searchable guides, flexible documentation, and on-demand training-all mobile-friendly. New hires can self-serve anytime, anywhere, ensuring consistency and reducing costly errors. No more scattered information.

2. Make Every Voice Heard

Stay in sync with your team, receive company-wide updates, and share feedback-all from your phone. Lark empowers frontline teams with clear, accessible communication, fostering transparency, collaboration, and a sense of belonging.

3. Say Goodbye to Paperwork

Digitize operations with smart workflows-from daily checklists and approvals to shift scheduling and store management. Lark’s intuitive dashboard provides real-time insights, helping you make smarter decisions and drive operational excellence.

4. Knowledge, Instantly Accessible

Put key SOPs, how-tos, and support resources right at your team’s fingertips with Wiki, Help Desk, and Lingo. With powerful search and a clean interface, Lark brings clarity and speed to every task.

5. No Email? No Problem

Frontline workers can sign up instantly with a mobile number. Combined with Single Sign-On (SSO), it’s a frictionless way to get your workforce connected-fast.

6. Secure, Scalable, and In Control

Eliminate shadow IT while empowering your teams. With admin logs, user permissions, file and chat audits, encryption, watermarks, and access controls, Lark gives you enterprise-grade security and visibility-without slowing anyone down.

FAQs about Lark Frontline A2

1. Is the package only accessible on mobile devices?

Previously, the Lark Frontline plan only supported mobile devices, limiting access for frontline workers to smartphones and tablets. However, starting in early 2025, the new and more flexible Lark Frontline A2 plan allows access across multiple device types, including desktop and laptop computers.

2. Do I need to switch between multiple apps?

No. With Lark, everything you need is integrated into a single platform. You no longer have to deal with the hassle of juggling between different software tools-Lark centralizes your essential communication and collaboration features in one app.

3. Is collaboration on Lark secure?

Absolutely. All communications and data shared via Lark are fully encrypted and meet global standards for information security. You can collaborate with peace of mind knowing your business is protected. You can explore Lark’s certifications and compliance standards [here].

4. Who is Lark Frontline A2 suitable for?

Lark Frontline A2 is ideal for businesses with a mixed workforce-those with both office-based teams (e.g., at headquarters) and frontline employees. This includes, but is not limited to, industries such as:

• F&B (Food & Beverage) - [Check out Haidilao’s case study]

• Retail

• Manufacturing

• Healthcare & Wellness (including spas)

• Logistics

• ...and many more.

5. How can I purchase Lark Frontline A2 and what’s the pricing?

The Lark Frontline A2 plan (launched in early 2025 with updated capabilities) is currently available exclusively through official Lark partners in Vietnam. The cost is up to $4/user/month.

Note: Lark Frontline A2 is an add-on plugin and must be used together with Lark Pro or Enterprise plans. It cannot be purchased standalone. You will need at least some users on Pro/Enterprise plans to manage and configure your Lark organization effectively.

🎯 Why choose Candylio?

Candylio is a Gold Partner of Lark in Vietnam. When purchasing Lark licenses through Candylio, you’ll enjoy:

• Special partner discounts off the official list price

• VAT invoices

• Free product training (up to 6 hours)

• No foreign exchange fees

• Free configuration of one business workflow within Lark

Consulting proposal

Source: Lark